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United Way of Lake County 2-1-1

    August 21, 2018

    Learn about this worthwhile program. Click here for more information. 

    About 2-1-1

    In order to improve access to health and wellness for Lake County residents, United Way of Lake County (UWLC) proposes to launch UWLC 2-1-1. 2-1-1 is a proven resource model that helps thousands of people across North America find information and support for financial, domestic, health or disaster-related needs each day. UWLC 2-1-1 will be a free, confidential referral and information helpline accessible to anyone in Lake County, 24 hours a day, seven days a week. 2-1-1 will connect individuals to a trained resource specialist, by phone, email, chat or text, who will guide them in their time of need.

    The Need in Lake County

    Currently, Find Help Lake County is the only single point of access in Lake County that connects people with local health and human services. However, the current Find Help system does not provide personal navigation and assistance in a time of crisis and some individuals cannot access the online resource due to limited internet access. As a result, many individuals are not able to find available local resources and organizations receive misdirected calls that distract from their mission and limited resources. With more accurate and timely client referrals from 2-1-1, individuals will save time and transportation costs in order to address needs more efficiently.  More accurate and timely referrals also enables providers to spend more time with clients to address needs and potentially prevent additional issues and less time redirecting clients to other agencies. This reduces the ultimate cost of services and increases the impact of program funding.